Site Policies

Welcome to the Mariana Home Website.

Your use of this Website constitutes your agreement to be bound by the following terms and conditions related to the use of the Website. These terms and conditions are subject to change from to time to time without prior notice. After such a change, your use of the Mariana Home Website constitutes your agreement to be bound by the changed terms and conditions. You should therefore be sure to review these terms and conditions each time you log on to Mariana Home.

BASIC SHIPPING INFORMATION

We make every effort to ship your order as quickly as possible. After payment approval, most orders are shipped within 3 business days on in stock items. If your purchase or project is time sensitive, we suggested that you contact a representative at our toll free number 1-888-514-1292 to inquire about expedited shipping services and additional fees.

Mariana Home is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Mariana Home will only ship orders to the 48 continental states of the United States of America and Alaska & Hawaii (additional charges required for Alaska & Hawaii). Contact a representative at 1-888-514-1292 to inquire about shipping outside of the United States.

SHIPPING AND HANDLING CHARGES

UPS/FEDEX GROUND SHIPPING

All orders over $99.00 qualify to ship for free via UPS or Federal Express Ground (FEDEX). Premium shipping charges, freight shipping charges, and/or handling fees may apply to certain oversized or fragile items. These items will be charged based on the weight of the item, the size of the box, and the final destination. Delivery can take from 1 to 10 business days depending on the final destination of where the product is being delivered.

For items delivered via UPS/FEDEX, if the item you received is damaged please DO NOT refuse delivery. Refusal of delivery may cause further damage or the shipment to be lost, possibly resulting in delayed compensation or no compensation at all. Accept delivery and contact a customer service representative at 1-888-514-1292 to report the damage.

TRUCK FREIGHT - LARGE & OVERSIZED ITEMS

Large and Oversized items may require that they are shipped via truck freight. Items that must be shipped via truck freight will direct you to call our toll free number 1-888-514-1292 to receive a quote on charges for shipping.

You will be contacted to set up a delivery time and must be present to receive and inspect the item(s). At time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Please be aware to note on the shipping receipt ANY & ALL visible damage to the packaging of your item(s). Even if the damage seems to be minor make sure you report it on the shipping receipt. Noting the condition of the item(s) being delivered is the responsibility of the customer, not the driver. This is extremely important to follow the instructions above if there is any damage to your item(s) to be able to get you replacement parts or product.

Customers who sign for delivery and fail to notate any damage on the delivery receipt for the driver assume responsibility if the merchandise is damaged. If the product is found to be significantly damaged you may refuse delivery. In such rare situations, please notify Mariana Home immediately of such refusal.

PRODUCT RETURN POLICIES

All product returns require PRIOR AUTHORIZATION. 

Mariana Home stands behind the products we sell. If for any reason you are not satisfied with a purchase, you may return it within 30 days of delivery. Note that some conditions apply and not all products are eligible for return.  Please inspect all products upon receipt because we absolutely do not accept returns after 30 days.

 To return your merchandise, call our customer care department at 1-888-514-1292.  A representative will assign an authorization number.   All returned items must be sent back to us using the original shipping boxes and packing materials and MUST arrive free of any damage.  Please do not assemble or modify the product in anyway as Installed products cannot be returned. (There are some exclusions please see below in section "Exceptions and Items not Eligible for Returns")

Also note that shipping charges are non-refundable. You are responsible for all shipping fees that are associated with the purchase and return of any product.  The initial shipping will be deducted from your credit.

DO NOT return merchandise without prior authorization. Items that are returned without prior authorization or that are sent to wrong address are subject to a complete forfeiture of your refund.

 

REFUNDS

Refunds are original payment less shipping and handling, and return shipping fees and will be given once item is inspected and declared to have arrived in all of original packaging without damage. Customer is responsible for any damages that incurred during return. 
When you call for PRIOR AUTORIZATION our representatives will be able to assist you with any questions you may have about these charges.

EXCEPTIONS AND ITEMS NOT ELIGIBLE FOR RETURN

Unfortunately, under certain circumstances, there are some product are not eligible for product return. These exceptions and items are as follows:

  • Custom Products
  • Made to Order Products
  • Any item that has been assembled, installed, modified or used in any way
  • Items without prior authorization
  • Items received more than 30 days
  • Any item without ALL original packaging
  • Items that were authorized for return more than 2 weeks
  • After 3 undamaged and non-defective returns authorization may be denied

DAMAGED & DEFECTIVE GOODS POLICIES

On rare occasions, products purchased from Mariana Home may incur damage in shipping or have a manufacturer defect. In the event that the product you received is damaged or defective, Mariana Home will work diligently to rectify the situation.

Mariana Home requires that any and all product damages or defects be reported within 10 days of receipt. After 10 days Mariana Home reserves the right to decline any requests. If you receive an item that is damaged in any way do not discard any of the packing in which the product was received. Discarding the original packaging of a damaged item may prohibit the return of the item for replacement or compensation. An image of the damaged item will be required.

In all cases, if the product you receive appears to be damaged in any way, contact our representative at 1-888-514-1292 or email us at info@marianahome.com IMMEDIATELY.

Every item sold by Mariana Home comes with a manufacturer's one- year warranty that guarantees the electrical functioning of the item. The protection of this warranty is contingent upon the proper installation of the item by a licensed professional.

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