Refund policy

PRODUCT RETURN POLICIES

All product returns require PRIOR AUTHORIZATION. To receive authorization for product returns for any reason please use our toll free number 1-888-514-1292 where a representative will be able to assist you with this authorization.

DO NOT return merchandise without prior authorization. Items that are returned without prior authorization or that are sent to wrong address are subject to a complete forfeiture of your refund.

Mariana Home will accept returns on merchandise that is unaltered, uninstalled, and in original packaging within 30 days of receipt. (There are some exclusions please see below in section "Exceptions and Items not Eligible for Returns").

Refunds are original payment less shipping and handling, including return shipping fees, and will be given once item is inspected and declared to have arrived in all of original packaging without damage. Customer is responsible for any damages that incurred during return.
When you call for PRIOR AUTHORIZATION our representatives will be able to assist you with any questions you may have about these charges.

EXCEPTIONS AND ITEMS NOT ELIGIBLE FOR RETURN
Unfortunately, under certain circumstances, there are some product are not eligible for product return. These exceptions and items are as follows:

Custom Products
Made to Order Products
Any item that has been assembled, installed, modified or used in any way
Items without prior authorization
Items received more than 30 days
Any item without ALL original packaging
Items that were authorized for return more than 2 weeks
After 3 undamaged and non-defective returns authorization may be denied
DAMAGED & DEFECTIVE GOODS POLICIES
On rare occasions, products purchased from Mariana Home may incur damage in shipping or have a manufacturer defect. In the event that the product you received is damaged or defective, Mariana Home will work diligently to rectify the situation.

Mariana Home requires that any and all product damages or defects be reported within 10 days of receipt. After 10 days Mariana Home reserves the right to decline any requests. If you receive an item that is damaged in any way do not discard any of the packing in which the product was received. Discarding the original packaging of a damaged item may prohibit the return of the item for replacement or compensation. An image of the damaged item will be required.

In all cases, if the product you receive appears to be damaged in any way, contact our representative at 1-888-514-1292 or email us at info@marianahome.com IMMEDIATELY.

Every item sold by Mariana Home comes with a manufacturer's one- year warranty that guarantees the electrical functioning of the item. The protection of this warranty is contingent upon the proper installation of the item by a licensed professional.