Trade Policies
TERMS and CONDITIONS
WHOLESALE PRICES : Prices are listed in US dollars and subject to change without notice.
CREDIT CARDS : We accept Visa. Master Card, American Express and Discover.
CREDIT TERMS : First orders require payment via CREDIT CARD only and a VALID RESALE TAX CERTIFICATE. Credit card orders must have the account number, the account name on the card, along with the billing address (for credit card verification), security code, and expiration date. Credit card orders are billed at the time of shipment. All Credit Card orders are considered a 'Hold for Confirmation' until a credit card number is received.
INTERNATIONAL & PROFORMA ORDERS : A 50% deposit is required before the order can be released for packing and the balance including all delivery fees must be paid before shipping. Proforma orders are considered a 'Hold for Confirmation' until a check or credit card payment is received. Cancelled orders already packed are subject to a 25% restocking fee.
DELIVERY : Most items are delivered in 2 to 4 weeks from date of order. Orders that require shipment within five (5) business days of order receipt will incur a $25.00 "PRIORITY RUSH" fee. We will do our best to meet your requested date, but it is not guaranteed. Residential deliveries will incur additional charges, as will Lift Gate required deliveries.
BACKORDERS : Every effort is made to ship orders quickly and completely, but occasionally an item must be backordered. As soon as such items become available, we will notify you. If you have any instructions regarding backorders, please indicate when order is placed.
SHIPPING : Most orders can be shipped via UPS or FedEx Ground. Larger items (as noted) and volume orders will be shipped via common carrier. We reserve the right to use our discretion as to the carrier to be used on any shipment. Customer's preferred carrier will be used if customer agrees to assume any additional transportation charges. All freight charges via common carrier will be freight prepaid, FOB – Kansas or Florida. All shipments are packed very carefully using standard approved packing methods.
DAMAGES : Merchandise with visible damage must be noted on the delivery receipt as damaged at the time of delivery. Do not refuse damaged Freight shipments, as this will cause unnecessary delays and added expenses. You must obtain the carrier’s notation of damaged merchandise and file claim within 48 hours.
All UPS/FedEx damages in transit should be refused.
Concealed damage must be reported to Mariana Home customer service within 48 hours of receipt. Keep the damaged item and all packaging materials in the original carton until the claim has been finalized. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. You will be notified on how the claim will be processed.
We reserve the right to deny the acceptance of the claim if not notified within the required time of receipt of merchandise.
RETURNS : No returns or damaged merchandise will be accepted without a Return Authorization issued by our Customer Service Department. All returns for any reason other than damage or defect are subject to a 25% restocking fee plus freight charges. Merchandise must be in original packaging and returned undamaged.
Mariana Home stands behind the products we sell however upon occasion damages do occur. Please inspect all products upon receipt and report any damages within 48 hours. Keep the damaged item and all packaging materials in the original carton until the claim has been finalized. Digital photographs of damaged goods and boxes will be required. Mariana Home reserves the right to deny the acceptance of the claim if not notified within the required time of receipt of merchandise.
To return your merchandise, call our customer care department at 1-888-514-1292 or email info@marianahome.com. A representative will assign an authorization number and will instruct you on how to handle the claim.
LIMITED WARRANTY : Mariana Home products are warranted against defects in material and workmanship for one year from the date of purchase. The warranty allows Mariana Home to replace or correct any defect. This warranty does not include damages or defects from normal wear and tear or broken glass due to negligence. It also does not include labor costs.